Frequently Asked Questions
Everything you need to know about your MANDRN essentials.
What materials are used in MANDRN products?
All our bags are handcrafted using premium, full-grain leather and high-quality hardware. We prioritize durability and a timeless aesthetic in every design.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes incurred upon delivery.
How do I care for my leather bag?
To keep your leather looking its best, we recommend using a high-quality leather conditioner every few months and avoiding prolonged exposure to direct sunlight or moisture.
Can I change or cancel my order after it's placed?
We strive to process orders quickly, so changes or cancellations can only be made within 1 hour of purchase. Please contact our support team immediately for assistance.